Refund policy
Our 30-day risk-free trial
We want you to use your Food Fresh products in your own kitchen. If they don't keep your food fresher for longer, send them back within 30 days of delivery for a full refund.
This applies to every product we sell, including sale items. You can open and use your products during the trial. To be eligible, please return:
- the product clean and dry
- all the parts that came with it, such as lids, adaptor, charging cable and lid opener
- the original box, if you still have it.
How to return an item
1. Email hi@food-fresh.com.au within 30 days of delivery with your order number and a short note on why you're returning it.
2. We'll reply within 1 business day with a free prepaid Australia Post return label.
3. Pack the items securely and drop the parcel at any post office.
Please contact us before sending anything back. Parcels sent without a return label can take longer to match to your order.
Refunds
We refund to your original payment method within 5 business days of your return reaching us, and we email you when it's done. Your bank may take a further 2 to 5 business days to show the money in your account. Original delivery charges are refunded too.
Faulty, damaged or incorrect items
If something arrives damaged, stops working or isn't what you ordered, email us with your order number and a photo. We'll replace it or refund it, and we cover the cost of sending it back. This applies at any time, not only during the 30-day trial.
After 30 days
Once the trial ends, we don't offer refunds if you've simply changed your mind. Your rights for faulty products are not affected.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-day trial is in addition to these rights. It does not replace or limit them.
Contact us
Email hi@food-fresh.com.au or use our contact form. We aim to reply within 1 business day.